Harmony Soccer Club, a nonprofit youth soccer club in Summit Ridge, Ontario, has faced declining membership and organizational challenges since 2016, exacerbated by the COVID-19 pandemic. Sofia Kim, the Executive Director, had only joined the club 2 months prior and was just beginning to get comfortable in her new role. Now, Sofia must make critical recommendations after the club’s recent Annual General Meeting revealed significant discontent with a newly approved strategic plan. Members felt that the strategic plan did not adequately reflect their needs or involve sufficient stakeholder engagement. This discontent resulted in the ousting of the Board of Directors (board) and the election of a new president and directors at the Annual General Meeting. Sofia is asked to lead a comprehensive review of the strategic planning process. Imagining themselves in the role of Sofia, students will examine the implications of the board’s turnover, the failures in the strategic planning process, and the importance of incorporating member feedback. The case underscores the need for a strategic plan that resonates with diverse member perspectives to ensure the club’s future stability and success. This case study is appropriate for both upper level undergraduate and graduate sport management courses, where topics discussed include strategic management, organizational theory, and/or governance.