Sport sponsorship has grown tremendously as the development of sport media, and popular companies such as Coca-Cola, Nike, Toyota, and Samsung have used sport sponsorship as one of their marketing communication channels. In addition, retailers (e.g., Home Depot, Target, Lotte Department Store) have become involved in sponsorship to achieve their marketing communication goals. Although many retail companies have invested in sponsorship, no retailer-specific sponsorship study has been suggested. Therefore, the purpose of this study was to propose a new sponsorship-effect measure using retail service quality (R-SERVQUAL). This study hypothesized that brand recall and team identification would influence R-SERVQUAL. The 2-way ANOVA revealed that the mean scores of R-SERVQUAL were high when sport fans’ brand recall (F = 12.58, p < .001) and team identification (F = 65.88, p < .001) were high, and R-SERVQUAL is suggested as a tool to evaluate the effects of sponsorship communication on the retail industry.
The authors are with the Dept. of Business Administration, Aerospace University, Goyang City, Republic of Korea.