Organizational effectiveness continues to be a popular topic in management settings, seminars, and research projects. Similar levels of interest prevail in the area of sport management, although most of the attention is expressed in the elite sport areas. This paper provides an overview of the organizational effectiveness literature with specific application to the area of recreationalintramural sport programs in institutions of higher learning.
The Target Population Satisfaction Index (TPSI) instrument is introduced as an instrument to measure organizational effectiveness in these programs. The author outlines the steps taken to develop and test the instrument as well as a suggested protocol for administering the instrument. The TPSI instrument was subjected to a number of psychometric assessments and is presented as a valid and reliable measurement tool.
W. James Weese is with the Department of Kinesiology at the University of Windsor, Windsor, ON N9B 3P4.