A simple Lotus 1-2-3 model of the flow of golfers through a high-demand championship golf course was developed to help course managers understand the course’s queuing problems better. The nature of the queuing problem, the Lotus 1-2-3 model, and its use in golf course management are discussed. The key to understanding the dynamics of golf is to recognize the similarities (and differences) between golf and assembly lines. Extension of this idea and computer simulation modeling to other recreational services is proposed.
Direct all correspondence to John Haywood-Farmer, School of Business Administration, The University of Western Ontario, London, Ontario, N6A 3K7, Canada.