This study adopted an organizational culture perspective to examine the values and beliefs within fitness club operations and determine their influence on employees’ job satisfaction and intention to leave an organization. Consideration was also given to subcultures based on geographical location, organizational type, and job function to examine the ways in which organizations and employees may differ. Data were collected at three urban cities in Canada during a major fitness conference and tradeshow. The results from 438 employees confirmed the multidimensionality of the seven-factor instrument, in addition to illustrating the influence on job satisfaction and intention to leave. Further, the results revealed several dimensions were perceieved differently with respect to subculture. Findings connote the transient nature of jobs in the fitness industry which remains an immediate concern for managers in this field.
MacIntosh is with the School of Human Kinetics, University of Ottawa, Ottawa, Ontario, Canada. Walker is with the School of Human Performance and Recreation, University of Southern Mississippi, Hattiesburg, MS.