Row! Row! Row Your Boat! Transformative Value Cocreation and Codestruction in Elite and Olympic Rowers

in Journal of Sport Management

Click name to view affiliation

Rory MulcahyUniversity of the Sunshine Coast

Search for other papers by Rory Mulcahy in
Current site
Google Scholar
PubMed
Close
*
and
Edwina LuckQueensland University of Technology

Search for other papers by Edwina Luck in
Current site
Google Scholar
PubMed
Close
*
Restricted access

This article explores in-depth interviews with elite and Olympic rowers to examine transformative value, dimensions of value creation that generate uplifting change and greater well-being, and the resources integrated to cocreate or destroy these benefits. This study is the first to demonstrate transformative value in a sport setting, extending theorizing on value in sport studies and demonstrating the utility of the multidimensional frameworks with five dimensions: emotional, social, functional, epistemic, and community value. The authors also uncover the cocreative “social support” and “restorative” resources, the cocreative and codestructive resource of “coperformance,” and the codestructive resources of “interpersonal misbehavior” and “sport misbehavior.” This study provides greater understanding of transformative value by concurrently examining resource integration from both a cocreation and codestruction perspective.

Mulcahy and Luck have contributed to this work equally and share first authorship for this article. Mulcahy is with the School of Business, University of the Sunshine Coast, Sunshine Coast, Queensland, Australia. Luck is with the QUT Business School, Advertising, Marketing and Public Relations, Queensland University of Technology, Brisbane, Queensland, Australia.

Mulcahy (rmulcahy@usc.edu.au) is corresponding author.
  • Collapse
  • Expand
  • Abad, D. (2010). Sportsmanship. Sport, Ethics and Philosophy, 4(1), 2741. doi:10.1080/17511320903365227

  • Akaka, M., & Chandler, J. (2011). Roles as resources: A social roles perspective of change in value networks. Marketing Theory, 11(3), 243260. doi:10.1177/1470593111408172

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Allameh, S.M., Khazaei Pool, J., Jaberi, A., Salehzadeh, R., & Asadi, H. (2015 ). Factors influencing sport tourists’ revisit intentions: The role and effect of destination image, perceived quality, perceived value and satisfaction. Asia Pacific Journal of Marketing and Logistics, 27(2), 191207. doi:10.1108/APJML-12-2013-0159

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Baron, S., & Harris, K. (2008). Consumers as resource integrators. Journal of Marketing Management, 24(1–2), 113130. doi:10.1362/026725708X273948

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Blocker, C.P., & Barrios, A. (2015). The transformative value of a service experience. Journal of Service Research, 18(3), 265283. doi:10.1177/1094670515583064

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Boddy, C.R. (2016). Sample size for qualitative research. Qualitative Market Research: An International Journal, 19(4), 426432. doi:10.1108/QMR-06-2016-0053

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Byon, K.K., Zhang, J.J., & Baker, T.A. (2013). Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value. European Sport Management Quarterly, 13(2), 232263. doi:10.1080/16184742.2013.767278

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Corbin, J., & Strauss, A.L. (2008). Basics of qualitative research (3rd ed.). Thousand Oaks, CA: Sage.

  • Cronin, J.J., Jr. (2016). Retrospective: A cross-sectional test of the effect and conceptualization of service value revisited. Journal of Services Marketing, 30(3), 261265. doi:10.1108/JSM-11-2015-0328

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Culver, D.M., Gilbert, W., & Sparkes, A. (2012). Qualitative research in sport psychology journals: The next decade 2000–2009 and beyond. The Sport Psychologist, 26(2), 261281. doi:10.1123/tsp.26.2.261

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Dodds, S., Bulmer, S., & Murphy, A. (2014). Consumer value in complementary and alternative medicine (CAM) health care services. Australasian Marketing Journal, 22(3), 218229. doi:10.1016/j.ausmj.2014.08.004

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Donahue, E.G., Miquelon, P., Valois, P., Goulet, C., Buist, A., & Vallerand, R.J. (2006). A motivational model of performance-enhancing substance use in elite athletes. Journal of Sport & Exercise Psychology, 28(4), 511520. doi:10.1123/jsep.28.4.511

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Friman, M., Rosenbaum, M.S., & Otterbring, T. (2018). The relationship between exchanged resources and loyalty intentions. The Service Industries Journal. doi:10.1080/02642069.2018.1561875

    • Search Google Scholar
    • Export Citation
  • García-Fernández, J., Gálvez-Ruíz, P., Fernández-Gavira, J., Vélez-Colón, L., Pitts, B., & Bernal-García, A. (2018). The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers. Sport Management Review, 21(3), 250262. doi:10.1016/j.smr.2017.07.003

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Greer, D.A. (2015). Defective co-creation: Developing a typology of consumer dysfunction in professional services. European Journal of Marketing, 49(1/2), 238261. doi:10.1108/EJM-07-2012-0411

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Harenberg, S., Riemer, H.A., Dorsch, K.D., Karreman, E., & Paradis, K.F. (2019). Advancement of a conceptual framework for positional competition in sport: Development and validation of the positional competition in team sports questionnaire. Journal of Applied Sport Psychology. doi:10.1080/10413200.2019.1631903

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Healy, M., & Perry, C. (2000). Comprehensive criteria to judge validity and reliability of qualitative research within the realism paradigm. Qualitative Market Research: An International Journal, 3(3), 118126. doi:10.1108/13522750010333861

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Heitner, D. (2015). Sports industry to reach $73.5 billion by 2019. Retrieved from https://www.statista.com/statistics/370560/worldwide-sports-market-revenue/

    • Search Google Scholar
    • Export Citation
  • Hill, A.P., Stoeber, J., Brown, A., & Appleton, P.R. (2014). Team perfectionism and team performance: A prospective study. Journal of Sport & Exercise Psychology, 36(3), 303315.

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Holt, N.L., Knight, C., & Zukiwski, P. (2012). Female athletes’ perceptions of teammate conflict in sport: Implications for sport psychology consultants. The Sport Psychologist, 26(1), 135154. doi:10.1123/tsp.26.1.135

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Huml, M.R., Hambrick, M.E., Hums, M.A., & Nite, C. (2018). It’s powerful, legitimate, and urgent, but is it equitable? stakeholder claims within the attributes of stakeholder salience in sport. Journal of Sport Management, 32(3), 243256. doi:10.1123/jsm.2017-0192

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Kean, B., Fleischman, D., & English, P. (2019). Exploring the communication of student-athlete pathways as a transformative service in Australian higher education. International Journal of Sport Communication, 12(1), 121. doi:10.1123/ijsc.2018-0137

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Kennedy, I., & Scott-Bell, A. (2018). Team GB star’s death and the pressured world of elite sport. Retrieved from https://theconversation.com/team-gb-stars-death-and-the-pressured-world-of-elite-sport-100791

    • Search Google Scholar
    • Export Citation
  • Kolyperas, D., Anagnostopoulos, C., Chadwick, S., & Sparks, L. (2016). Applying a communicating vessels framework to CSR value co-creation: Empirical evidence from professional team sport organizations. Journal of Sport Management, 30(6), 702719. doi:10.1123/jsm.2016-0032

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Kunkel, T., Doyle, J.P., & Berlin, A. (2017). Consumers’ perceived value of sport team games—A multidimensional approach. Journal of Sport Management, 31(1), 8095. doi:10.1123/jsm.2016-0044

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Kuppelwieser, V., & Finsterwalder, J. (2016). Transformative service research and service dominant logic: Quo Vaditis? Journal of Retailing and Consumer Services, 28(1), 9198. doi:10.1016/j.jretconser.2015.08.011

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Lee, S.P., Cornwell, T.B., & Babiak, K. (2013). Developing an instrument to measure the social impact of sport: Social capital, collective identities, health literacy, well-being and human capital. Journal of Sport Management, 27(1), 2442. doi:10.1123/jsm.27.1.24

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Leroi-Werelds, S. (2019). An update on customer value: State of the art, revised typology, and research agenda. Journal of Service Management, 30(5), 650680. doi:10.1108/JOSM-03-2019-0074

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Maxwell, J.A. (2010). Using numbers in qualitative research. Qualitative Inquiry, 16(6), 475482. doi:10.1177/1077800410364740

  • McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C., & Kasteren, Y.V. (2012). Health care customer value cocreation practice styles. Journal of Service Research, 15(4), 370389. doi:10.1177/1094670512442806

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Murray, D., & Howat, G. (2002). The relationships among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure centre. Sport Management Review, 5(1), 2543. doi:10.1016/S1441-3523(02)70060-0

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Parkinson, J., Mulcahy, R.F., Schuster, L., & Taiminen, H. (2019). A transformative value co-creation framework for online services Journal of Service Theory and Practice, 29(3), 353374.

    • Search Google Scholar
    • Export Citation
  • Parkinson, J., Schuster, L., Mulcahy, R., & Taiminen, H.M. (2017). Online support for vulnerable consumers: A safe place? Journal of Services Marketing, 31(4/5), 412422. doi:10.1108/JSM-05-2016-0197

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Peters, L.D., Löbler, H., Brodie, R.J., Breidbach, C.F., Hollebeek, L.D., Smith, S.D., … Varey, R.J. (2014). Theorizing about resource integration through service-dominant logic. Marketing Theory, 14(3), 249268. doi:10.1177/1470593114534341

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Plé, L., & Chumpitaz Cáceres, R. (2010). Not always co-creation: Introducing interactional co-destruction of value in service-dominant logic. Journal of Services Marketing, 24(6), 430437. doi:10.1108/08876041011072546

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Purdy, L., Jones, R., & Cassidy, T. (2009). Negotiation and capital: Athletes’ use of power in an elite men’s rowing program. Sport, Education and Society, 14(3), 321338. doi:10.1080/13573320903037796

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Reinboth, M., & Duda, J.L. (2004). The motivational climate, perceived ability, and athletes’ psychological and physical well-being. The Sport Psychologist, 18(3), 237251. doi:10.1123/tsp.18.3.237

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Rosenbaum, M.S. (2006). Exploring the social supportive role of third places in consumers’ lives. Journal of Service Research, 9(1), 5972. doi:10.1177/1094670506289530

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Rosenbaum, M.S., Ramirez, G.C., & Camino, J.R. (2018). A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs. Journal of Retailing and Consumer Services, 40, 6673. doi:10.1016/j.jretconser.2017.08.018

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Sánchez-Fernández, R., & Iniesta-Bonillo, M.Á. (2007). The concept of perceived value: A systematic review of the research. Marketing Theory, 7(4), 427451. doi:10.1177/1470593107083165

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Stieler, M., Weismann, F., & Germelmann, C.C. (2014). Co-destruction of value by spectators: The case of silent protests. European Sport Management Quarterly, 14(1), 7286. doi:10.1080/16184742.2013.865249

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Tanouri, A., Mulcahy, R., & Russell-Bennett, R. (2019). Transformative gamification services for social behavior brand equity: A hierarchical model. Journal of Service Theory and Practice, 29(2), 122141. doi:10.1108/JSTP-06-2018-0140

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Uhrich, S. (2014). Exploring customer-to-customer value co-creation platforms and practices in team sports. European Sport Management Quarterly, 14(1), 2549. doi:10.1080/16184742.2013.865248

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Yoshida, M., James, J.D., & Cronin, J.J. (2013). Value creation: Assessing the relationships between quality, consumption value and behavioural intentions at sporting events. International Journal of Sports Marketing and Sponsorship, 14(2), 5173. doi:10.1108/IJSMS-14-02-2013-B005

    • Crossref
    • Search Google Scholar
    • Export Citation
  • Zainuddin, N., Dent, K., & Tam, L. (2017). Seek or destroy? Examining value creation and destruction in behavior maintenance in social marketing. Journal of Marketing Management, 33(5–6) 348374.

    • Search Google Scholar
    • Export Citation
  • Zainuddin, N., Tam, L., & McCosker, A. (2016). Serving yourself: Value self-creation in health care service. Journal of Services Marketing, 30(6), 586600. doi:10.1108/JSM-02-2016-0075

    • Crossref
    • Search Google Scholar
    • Export Citation
All Time Past Year Past 30 Days
Abstract Views 3322 874 22
Full Text Views 238 26 0
PDF Downloads 98 26 0