Natalie Brown-Devlin, Michael B. Devlin, and Vincent Peña
To examine the relationship among identification, fan expectations, and sponsorship outcomes, this study examined Alabama and Clemson fan expectations and responses to the NCAA (National Collegiate Athletic Association) football championship game outcome. This case study sought to understand how fans of winning and losing teams evaluated a sporting event’s sponsor following the conclusion of an event, positing that highly identified fans would demonstrate a halo effect, and report favorable attitudes toward the sponsoring brand as suggested by previous research. However, there is a lack of theoretical evidence regarding consumer expectations when applied within the context of sport. Thus, using the theoretical framework of identification and expectation violation theory, the authors inquired to what extent the outcome of the game and one’s expectations of the outcome influenced their evaluation of the event sponsor. The results support previous research regarding potential halo effects, but also add nuance to earlier work demonstrating that a halo effect is not unilaterally applied for all fans. Given the unpredictable nature of sport and the increasing cost of sponsoring sporting events, these findings help explain the extent to which violations of one’s expected outcome affect subsequent evaluations of a sponsor.
Seomgyun Lee, Kyungun Ryan Kim, and Minsoo Kang
Crises are unavoidable in the sport world, and their relationship with reputation is inextricable. Protecting its reputation is a top priority for a sport organization in a crisis; thus, developing a valid and reliable instrument should be a precedent. In this study, Rasch analysis was applied to evaluate a 10-item Organizational Reputation Scale (ORP), extensively used in general and sport communication research, but whose development was made under classical test theory. This traditional method has several limitations (i.e., item and sample dependencies, nonaddictive features of ordinal data, and item category functioning). The main purposes of the study were to calibrate ORP items and evaluate their category functions. A total of 373 sport fans responded to the ORP on a 5-point Likert scale. Several analytic steps were applied to provide psychometric properties of each item in the ORP. The findings provided evidence that supports the unidimensional structure of the ORP with eight items. All items and a person’s ability exhibited satisfactory levels of variability along the continuum. The 5-category rating scale in Likert format functioned properly. As a better alternative to classical test theory, Rasch analysis provided information about the practicality of each ORP item in measuring individuals’ perceptual level of an organization’s reputation within a sport setting. Our study proposed some insights for enhancing each item’s quality and encouraging future scholars to make informed decisions when using the ORP.
Alex Jane Smethurst and Iain Stuart Findlay
Bike fitting is a rapidly developing profession in the field of sport and well-being. The profession is governed by the International Bike Fitting Institute, which recently announced the creation of a common education syllabus. Although this is a positive step forward, to ensure the integrity of the profession, it is important that the content of the syllabus be evidence based. This, however, may prove challenging as there is currently a paucity of research regarding certain aspects of the bike-fitting role. One area that appears to have been largely neglected is the relationship and importance of communication between the bike fitter and client. This scholarly commentary presents research from other professions that demonstrates both the importance of this omission and the necessity to include training on communication and interpersonal skills in the International Bike Fitting Institute’s proposed education provision.