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Ruihley, B. J., Simmons, J., Billings, A. C., & Calabrese, R. (2018). Fantasy Breakdown: A Case Study on Organizational Crisis Communication and Stakeholder Reaction During Mass Product Failure, International Journal of Sport Communication, 11(4), 552-572. Retrieved Feb 21, 2020, from https://journals.humankinetics.com/view/journals/ijsc/11/4/article-p552.xml