Search Results

You are looking at 1 - 10 of 17 items for :

  • Author: Norm O’Reilly x
  • Psychology and Behavior in Sport/Exercise x
  • Refine by Access: All Content x
Clear All Modify Search
Restricted access

Servicing in Sponsorship: A Best-Worst Scaling Empirical Analysis

Norm O’Reilly and Twan Huybers

As an accepted tool in the promotional mix of organizations, sponsorship and sport sponsorship have become everyday marketing practice, in which sponsors invest in sponsees in return for marketing value. The implementation, or fulfillment, as it is often called in practice, of a sponsorship involves three main activities: activation, evaluation and servicing. While the literature has investigated both activation and evaluation, work in the area of servicing is limited. Guided by a sponsorship-linked marketing lens, a longitudinal study of sponsorship organizations was undertaken followed by a best-worst scaling experiment. Longitudinal results inform us that sponsees are underservicing sponsors; however, the best-worst scaling experiment finds a reduced gap. Results illustrate that although gaps between importance and performance perceptions are relatively small for sponsors, sponsees and agencies, a mixed pattern of agreement and disagreement exists between each of the three respondent groups in relation to the specific importance and performance dimensions.

Restricted access

Relationship Marketing and Social Media in Sport

Gashaw Abeza, Norm O’Reilly, and Ian Reid

Relationship marketing (RM) is about retaining customers through the achievement of long-term mutual satisfaction by businesses and their customers. Sport organizations, to retain customers by establishing, maintaining, and enhancing relationships, need to communicate and engage in dialogue with their customers. To achieve this on an ongoing basis, sport organizations need to employ effective communication platforms. In this regard, social media (SM) is becoming an ideal tool for a continuing 2-way dialogue. However, the effects of SM, primarily in terms of addressing RM goals, are not yet well understood. This study explores the opportunities and challenges facing managers in sport organizations in using SM in an RM strategy. Eight case studies were undertaken on organizations that put on running events. The article presents the findings on the use, opportunities, and challenges of SM and recommendations encouraging continued investigation.

Restricted access

Professional Team Sport and Twitter: Gratifications Sought and Obtained by Followers

Chris Gibbs, Norm O’Reilly, and Michelle Brunette

Without exception, all professional sport teams in North America use social media to communicate with fans. Sport communication professionals use Twitter as one of the strategic tools of engagement, yet there remains a lack of understanding about how users are motivated and gratified in their Twitter use. Drawing on a specific sample from the Twitter followers of the Canadian Football League, the researchers used semistructured in-depth interviews, content analysis, and an online survey to seek an understanding of what motivates and satisfies Twitter followers of professional sport teams, measured through the gratifications sought and the fulfillment of these motives through the perceived gratifications obtained. The results add to the sport communications literature by finding 4 primary gratifications sought by Twitter users: interaction, promotion, live game updates, and news. Professional sport teams can improve strategic fan engagement by better understanding how Twitter followers use and seek gratification in the social-media experience.

Restricted access

Sport Communication: A Multidimensional Assessment of the Field’s Development

Gashaw Abeza, Norm O’Reilly, and John Nadeau

Sport and communication have existed since humans began interacting with one another, with organized sport and planned communication formalized for hundreds of years. However, social science scholars have only taken a high-level of interest in sport communication over the past decade. Over the past 10 years, much has been written and researched in the field, and its formalization continues, justifying a need for a review of its current status and the articulation of its future directions. Thus, this article identifies and critically discusses the developments in the field of sport communication in terms of its academic infrastructures and the resulting body of knowledge. It also assesses how the field’s developments are affecting scholarly advancements and identifies areas of “disciplinary pain.” The work concludes by providing suggestions for future research.

Restricted access

Sport Sponsorship, Internal Communications, and Human Resource Management: An Exploratory Assessment of Potential Future Research

Lilian Pichot, Gary Tribou, and Norm O’Reilly

Successful sponsorship activities in sport often rely on the integration of relationship marketing, internal marketing, external corporate promotion, and strategic management. Although traditional marketing objectives such as brand integration and consumer targeting remain key components of promotional activities in sport, the use of sport sponsorship in today’s environment increasingly implicates personnel issues in the both the sponsor and the sponsee. In fact, sport sponsorship has become a useful tool for some sponsors and sponsees who seek to motivate and involve their employees more in company activities. Therefore, the focus of this commentary is on the internal-communication and human-resources management functions involved in sport sponsorship decisions. The use of mini-case analyses and a dual-perspective (external and internal objectives) approach allows for informed discussion, and suggestions are made for future research.

Full access

Introduction to the Special Issue: Contemporary Issues in Social Media in Sport

Gashaw Abeza, Norm O’Reilly, and Benoit Seguin

Restricted access

Relationship Marketing: Revisiting the Scholarship in Sport Management and Sport Communication

Gashaw Abeza, Norm O’Reilly, and Jessica R. Braunstein-Minkove

Relational perspectives have influenced marketing theory and practice over the past 40 years, with a volume of relationship marketing (RM) research accumulating over this time. In sport management specifically, a number of RM research articles have been published since the late 1990s. Although an influx has been seen, a review of said literature informs us that RM is a diverse field with no single best explanation, no clear domain and scope, and no universally accepted definition and that, most particularly, the literature is a melting pot of various concepts. This circumstance creates frustration and confusion among new researchers. Additionally, as strategic communication strategies rely on clear and consistent messaging, it is pivotal to holistically address the issue. Therefore, adopting an integrative literature review approach, this commentary revisits the RM scholarship to present, brings attention to the complex nature of the RM literature, and identifies a point of departure for researchers attempting to find a fitting “home” for their research.

Restricted access

An Integrative Model of Sport Relationship Marketing: Transforming Insights Into Action

Gashaw Abeza, David Finch, Norm O’Reilly, Eric MacIntosh, and John Nadeau

Adopting an integrative literature review approach, this study synthesized sport relationship marketing (SRM) articles to gain insight into how relationship marketing in sport-related studies is presently understood, interpreted, and utilized. Informed by two decades of SRM literature, we synthesized our findings into a conceptual model that presents the systematic dimensions of SRM. This model transforms the theoretical contributions of the field’s scholars into actionable insights for both scholars and practitioners’ use. The work concludes by identifying specific future research to test and refine the proposed SRM model.

Restricted access

Social Media Scholarship in Sport Management Research: A Critical Review

Gashaw Abeza, Norm O’Reilly, Benoit Séguin, and Ornella Nzindukiyimana

This work critically assesses the history and current state of social media scholarship in sport management research. Methodologically, the study is based on a comprehensive census review of the current body of literature in the area of social media. The review identifies 123 social media articles in sport management research that were mined from a cross-disciplinary examination of 29 scholarly journals from January 2008 (earliest found) to June 2014. The work identifies the topic areas, the platforms, the theories, and the research methods that have received the (most/least) attention of the social media research community, and provides suggestions for future research.

Restricted access

Determinants of Regional Sport Network Television Ratings in MLB, NBA, and NHL

George Foster, Norm O’Reilly, Carlos Shimizu, Neal Khosla, and Ryan Murray

This paper examines the determinants of live game Regional Sport Network (RSN) average annual ratings in three major North American professional sport leagues: Major League Baseball (MLB), the National Basketball Association (NBA), and the National Hockey League (NHL). A conceptual model of the determinants of club RSN ratings is constructed based on a marketing management framework. Five categories of determinants are identified: Product-Club, Product-Player, Brand-Club, Brand-Player, and Place. Data were collected over a 12-year period (1999–2011) for a total of 46 independent variables. The list of independent variables was reduced to 16 factors and a proxy variable for each of the factors identified. Univariate and multivariate analyses were undertaken. Strong support for the each of the five categories in the conceptual model was found for the pooled sample of all three leagues. Results at the individual league level revealed league differences in the relative importance of individual variables. Implications for future research and practice are presented.