Competing at major sport events represents a significant experience for elite athletes. Research has determined that event services can affect athlete satisfaction, yet little is known about any influence on athlete performances. This study adapted the lens of transformative service research to examine, through survey research, the athletes’ perceptions of the impact that the service environment of the Commonwealth Games 2018 on the Gold Coast in Australia had on their satisfaction and subsequent performance. The results from 430 athlete surveys showed the significant relationships between service environment factors and athlete satisfaction and the indirect effects of the service environment on performance, through satisfaction. Thus, satisfaction acts as a mediator between the service environment and athlete performance. The effects of the service environment on athlete satisfaction and performance highlight the areas for future development across the athletes’ experience, from accommodations to social activities, that managers and event planners can enhance.
Eric MacIntosh, Keita Kinoshita, and Popi Sotiriadou
Keita Kinoshita, Eric MacIntosh, and Shintaro Sato
Basic psychological needs (BPN) are a construct that helps clarify the psychological mechanism to reach desirable outcomes for youth athletes. When BPN are undermined, people should be less likely to thrive. As mental toughness (MT) can reduce the negative effects of stressors, MT may buffer the negative effects of maladaptive motivation. This study investigated the mediating role of thriving on the relationships between BPN thwarting and important outcomes for youth athletes’ positive functioning. It also examined the buffering effects of MT. One hundred eighty-eight Canadian youth athletes (M age = 15.51) answered an online survey. The results demonstrated that thriving was a significant mediator, and the indirect relationships were moderated by MT. The indirect associations were nonsignificant for youth with high MT. The findings demonstrated that MT might decrease the negative impacts of BPN thwarting on thriving and important outcomes for young athletes.