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Developing a Community Sport Organization’s Diversity, Equity, and Inclusion Policy

Megan C. Piché, Erik L. Lachance, and Shannon Kerwin

The Niagara Falls Thundering River Volleyball Club is a community sport organization (CSO) located in the Niagara Region in Ontario, Canada. As a mission, the organization seeks to provide recreation-based developmental and competitive volleyball experiences for youth in the Niagara Region. The

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Hey Alexa, Launch Twitch: Using Sport Sponsorship to Drive Business Development

Lindee Declercq, Keegan Dalal, Megan Piché, Nicholas Burton, and Michael Naraine

After a long travel day, Mark Robinson had finally arrived in the largest city in the United Arab Emirates (UAE): Dubai. Mark was no stranger to the Emirates, but this was his first trip since being appointed as the new Vice President for Sport Partnerships within Amazon’s Web Services (AWS

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Learning How to Make Decisions in a Nonprofit Sport Organization: An Application of Strategic Decision-Making Theory

Erik L. Lachance

(i.e., Ottawa), and the Board has a size of eight members with six committees (i.e., governance committee, strategic management committee, financial management committee, marketing and communications committee, sport development committee, and athletes committee). Within the Board’s statutes resides

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Tourism Touché: USA Fencing’s Delicate Dance With Tournament Site Selection

Bradley J. Baker and Ashley Gardner

The path to competitive excellence in any sport requires tireless training, singular focus, and total commitment. For fencers aspiring to national prominence, the road to the top holds an additional challenge: navigating the winding trail of tournaments that make up USA Fencing’s national

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Volume 13 (2024): Issue S1 (Jan 2024): Sport Hospitality and Tourism

CSSM Case Studies in Sport Management 2372-5540 2167-2458 01 01 2024 13 S1 10.1123/cssm.2024.13.issue-S1 Sport Hospitality and Tourism Guest Editor: Brandon Mastromartino (San Diego State University) CASE STUDY 1 10.1123/cssm.2023-0035 Guest Editor: Brandon Mastromartino (San Diego State University

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Selecting Sport Events to Serve Public Policy Agendas

Marijke Taks and Laura Misener

In this case, a local sport tourism officer has been asked to prepare a recommendation for Evex City Council regarding which types of events the city should bid for, based on their public policy agenda of enhancing tourism for economic development purposes and stimulating sport participation for residents. A questionnaire, a codebook, and a data set from two events, an international figure skating event and a provincial gymnastics event, are provided to assist in making a decision. The data set includes the spectators’ identification with and motives for attending the events, tourism activities in which they participated, and some sociodemographic variables. Analyses of the data and interpretation of the results should assist the sport tourism officer in providing accurate recommendations to policymakers. Theories and frameworks that underpin this case include public policy schemas; identity, motives, and tourism behavior of event attendees; sport participation outcomes from sport events; leveraging; and event portfolios.

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Oh Captain, My Captain! Using Social Network Analysis to Help Coaching Staff Identify the Leadership of a National Sports Team

Michael Naraine, Shannon Kerwin, and Milena M. Parent

This case study explores the issue of team leadership among players who have been selected to play for their national team in an international tournament. After the coaching staff had solidified the roster, a total of 12 (fictional) players were chosen to represent Canada Basketball on the senior women’s development team. With some players having known their teammates for only 2 weeks, the coaching staff has asked the team’s analytics specialist to gather data regarding the network of players within the team and present potential captains of the team to the coaching staff. Students will take on the role of the analytics specialist and provide the summary of the analysis to the coaching staff. Specifically, using a social network analysis approach, students will use the team’s network of players to determine which individual players are involved in the team’s leadership structure as captains. The primary objective of this case study is to afford students an opportunity to be acquainted with social network analysis in a sport management setting.

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Using Bonds to Achieve Investment Goals at Provincial University

Chris Chard

National Collegiate Athletic Association in the United States, U SPORTS is the governing body charged with administering college athletics, in Canada. Here, U SPORTS is divided into four conferences, based on geographic considerations: Atlantic University Sport, Réseau du sport étudiant du Québec, OUA, and

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Sponsorship Sales in Minor Sport: The Case of the 2013 International Triathlon Union World Duathlon Championships

Norm O’Reilly, Alana Gattinger, and Elisa Beselt

This case focuses on the sponsorship sales aspect of the 2013 International Triathlon Union World Duathlon Championships in Ottawa, Ontario, Canada. The case outlines the process of acquiring the right to host the event and creating/implementing a sponsorship sales strategy for the event. The case provides background on the sport of duathlon and the city of Ottawa’s capacity to host an international sport event of this level. This case recognizes that securing sponsorship is a major challenge that many small sport organizations and sport events face. Strategies are presented to show how these sport organizations can actively promote their offerings to overcome this challenge. Intended for graduate and undergraduate students in sport management, event management, and marketing, information for this case was obtained from interviews with event staff, secondary research, and documentation provided by the event organizing committee. It will be necessary for students to use critical thinking to provide feedback to the organizing committee about how they can target and acquire sponsors for the 2013 International Triathlon Union World Duathlon Championships.

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Launching a National Sport Organization Loyalty Program: The Case of Club Hockey Canada

Norm O’Reilly, Denyse Lafrance Horning, and Ghazal Bandeh-Bahman

This case study presents seven challenges regarding the implementation of a National Sport Organization (NSO) loyalty program. Drawing on relationship marketing and sponsorship, the case traces the evolution of the Club Hockey Canada loyalty program, managed by Hockey Canada, a large and successful NSO. The case describes the following seven challenges for managers: resource allocation, process management, branding, rules and regulations for a key element of the program (i.e., Puck Bucks), risk management, sponsorship, and cost recovery. Targeted to upper year undergraduate and graduate students in sport finance or sport marketing, the case is based on information provided by Hockey Canada and secondary research. In completing the case, students will be able to learn about the seven challenges in building a successful loyalty program.