Public relations (PR) activities in college athletics are concerned with many types of people, organizations, and businesses. The success of a program depends on support from these constituents. The purpose of this research was to determine the perception of PR roles in a college athletic environment. One goal was to determine how many athletic directors (ADs) occupy PR positions in their department or what position they perceive to be most involved with PR. A second goal was to examine attitudes held by ADs regarding the importance, benefits, and responsibilities of PR officers. A final goal was to determine what role behaviors PR practitioners are exhibiting. This study provides empirical research in the area of PR, specifically in college athletics. The findings provide a benchmark for the PR literature in relation to the sports industry, how PR fits into the sports structure, and what roles PR plays in college athletics.
Brody J. Ruihley and Lisa T. Fall
Brody J. Ruihley and Robin L. Hardin
Fantasy sport joins competition, sport knowledge, and socialization into one interactive sport activity. This research specifically focuses on the socialization aspects of the activity. This analysis addresses overall satisfaction in fantasy sport, future intentions to return to the activity, and reasons why fantasy sport users (FSUs) do or do not use message boards. Data were collected from 322 FSUs in a questionnaire format using quantitative-scale items and qualitative open-ended questions. The results indicate 62.1% (n = 200) of the sample using message boards in their fantasy sport experience. Reasons for their use were based on the themes of logistical conversation, socializing, surveillance, and advice or opinion. FSUs chose not to use message boards for reasons based on no interest, information, time, and alternative options. Other results indicate that those using message boards have higher overall satisfaction and future use intentions than those not using message boards. This suggests that message boards enhance the fantasy sport experience.
Brody J. Ruihley, Jason Simmons, Andrew C. Billings and Rich Calabrese
On the first Sunday of the National Football League’s 2016–17 season, a technical issue caused ESPN’s fantasy-football website and mobile application to fail. ESPN’s product failure is no small problem and represented a major organizational crisis; with 7.1 million unique users, ESPN represents the largest provider of a multi-billion-dollar fantasy-sport industry. This case study examined ESPN’s organizational communication strategy, as well as the stakeholder responses surrounding the failure of ESPN’s fantasy-football website and application on the most anticipated day of the fantasy-sport season. Using content analysis and partnering with a social media data insights company, the study examined social media messages from both the organizational and consumer side of this fantasy-sport product failure. Through ampling 1,542 social media messages from a population of 11,881 unique comments via Twitter, the reactive nature of ESPN’s messages and the direct responses from its consumers was ascertained.