James Reese, Mark Dodds, Richard Southall and Kevin Heisey
A professional sport team began play in a new stadium. Although the old facility had no such seat inventory, one of the features at the new facility was the addition of 8,800 club seats. According to the marketing materials provided by the team, the new club-seat inventory offers amenities not available at the old stadium, including upscale concessions, a heated and air-conditioned lounge, padded seats, and increased restroom capacity. After the opening of the new stadium, fans complained about their club seat experience, including long concessions and restrooms lines (typically longer than at the old facility) and consistent premium food shortages. In the off-season, the team began the process of sending ticket-renewal invoices for the upcoming season. Approximately 100 club-seat holders declined to renew, claiming the team breached the contract by not providing the services promised. The team attempted to negotiate with the affected customers with limited success.
James T. Reese Jr., Mark A. Dodds, Brett Burchette and J.P. Lutz
After eight years on staff, Katie Harris was recently promoted from director of ticket operations to a new position as associate athletic director at Montgomery University (MU). Several months into her new position, Katie is faced with a difficult challenge. Several thousand fans from conference rival Bucks State College (BSC) attended a men’s basketball game at the 15,000-seat MU Convocation Center. The large presence of BSC fans did nothing worthy of ejection, but was able to negatively impact the experience for many MU fans. MU’s high profile men’s basketball coach contacted the director of athletics requesting if something could be done to reduce the impact of visiting fans. Though the coach understands that dealing with opposing fans is part of sport, even on a team’s home court, the environment has become a distraction for coaches, players, and many significant athletic department donors who pay premium prices for season tickets. The coach received complaints from numerous supporters indicating that unless something is done they are considering cancelling their season tickets. Though complicated by logistics, financial, and legal consequences, Katie has been asked to research the issue and share recommendations for policy development.
Ellen J. Staurowsky, Heather Lawrence, Amanda Paule, James Reese, Kristy Falcon, Dawn Marshall and Ginny Wenclawiak
As a measure of progress, the experiences today of women athletes in the state of Ohio are far different from those attending institutions of higher learning just after the passage of Title IX of the Education Amendments Act of 1972. But how different, and how much progress has been made? The purpose of this study was to assess the level of progress made by compiling and analyzing data available through the Equity in Athletics Disclosure reports filed by 61 junior colleges, four year colleges, and universities in the State of Ohio over a four year span of time for the academic years 2002-2006.2 The template for this study was the report completed by the Women’s Law Project examining gender equity in intercollegiate athletics in colleges and universities in Pennsylvania (Cohen, 2005), the first study of its kind. Similar to that effort, this study assesses the success with which intercollegiate athletic programs in Ohio have collectively responded to the mandates of Title IX in areas of participation opportunities and financial allocations in the form of operating budgets, scholarship assistance, recruiting and coaching.3