The use of social media is reflective of an individual’s culture. The purpose of this study was to examine the influence of the cultural context on Australian and Singaporean sportswomen’s uses of social media. In-depth interviews with 12 elite sportswomen from both countries combined with supplementary information collected through the participating athletes’ Instagram profiles showed that social media uses are influenced by uncertainty avoidance, individualism or collectivism, masculinity or femininity, and long- or short-term orientations. By applying Hofstede and Bond’s cultural dimensions framework, the study presents new knowledge on three cultural dimensions (i.e., uncertainty avoidance, masculinity vs. femininity, and long-term vs. short-term orientation) and broadens the field of sport and social media by comparing the use of social media between athletes from diverse cultures. The study offers significant insight for designing a branding strategy that encompasses cultural contexts to guide athletes on their use of social media.
The Role of Culture in Using Social Media in Sport: The Case of Australian and Singaporean Elite Sportswomen
Popi Sotiriadou, Leah Brokmann, and Jason Doyle
Fan Engagement in 15 Seconds: Athletes’ Relationship Marketing During a Pandemic via TikTok
Yiran Su, Bradley J. Baker, Jason P. Doyle, and Meimei Yan
As COVID-19 lockdowns force most sport leagues into hiatus, engaging fans has emerged as a key challenge confronting the sport industry. While navigating social distancing protocols, athletes are experimenting with new ways to connect with their fans. Alongside established social media platforms (e.g., Twitter, Facebook, and Instagram), TikTok, a short-form video-sharing platform, has gained prominence in terms of registered users and shared content. Yet, little is known about the utility of TikTok as an athlete branding tool. This study uses a netnographic approach to explore the use of TikTok among athletes (N = 10) during the COVID-19 pandemic. Findings reveal that athlete-generated TikTok videos are characterized as playful and authentic. While athletes are recent adopters of TikTok, this emerging social media platform can be profitably integrated into their online branding strategies. Communicating via TikTok presents opportunities for athletes to foster existing fan relationships, promote branded content, and appeal to new fan segments. Overall, athletes and sport practitioners can leverage these findings to create content for an audience that is attracted to novelty and the activities of athletes extending beyond game highlights or interviews.
Customer Engagement in Sport: An Updated Review and Research Agenda
Heath McDonald, Rui Biscaia, Masayuki Yoshida, Jodie Conduit, and Jason P. Doyle
Customer engagement (CE) is an emerging perspective that provides a holistic view of the ways in which customers’ interactive experiences with organizations create value for both the parties. Central to this, is the need to develop an understanding of why a customer would choose to invest their resources (cognitive, emotional, and behavioral) with an organization, to be able to better facilitate this engagement and properly value the outcomes from it. Sport, with its inherently strong interactions for both participants and fans, would seem an ideal setting to study CE. To date, however, the CE work in sport domains has largely followed established paths. Given CE’s potential to unify many disparate areas of sport research, this paper presents a comprehensive review of the CE work to date and highlights several ways sport can leverage and advance this work through both academic research and management practice.
Examining the Longitudinal Structure, Stability, and Dimensional Interrelationships of Team Identification
Daniel Lock, Daniel C. Funk, Jason P. Doyle, and Heath McDonald
The propensity of strongly identified fans to contribute positive organizational outcomes for sport teams underpins why team identification maintains a central position in sport management. In the current study we examine the multidimensional structure, stability, and interrelationships between the dimensions of team identification, using longitudinal data (April 2011–April 2012) collected from fans of a new Australian Rules football team (N = 602). A Confirmatory Factor Analysis (CFA) of the team identification items included (measured using the Team*ID scale), supported a five-dimensional model structure. This model was subsequently computed as a longitudinal CFA to test the configural and metric invariance of the Team*ID scale. We used a cross-lagged panel model to examine the longitudinal stability of, and interrelationships between, the dimensions: affect, behavioral involvement, cognitive awareness, private evaluation, and public evaluation. Each dimension displayed relative stability over time. In addition, public evaluation and private evaluation in April 2011 displayed a positive relationship with behavioral involvement in April 2012. Similarly, cognitive awareness in April 2011 predicted increases in public evaluation in April 2012. We conclude with implications for theory and practice.
The State of Quantitative Research and a Proposed Research Framework in Social Media
Thilo Kunkel, Heather Kennedy, Bradley J. Baker, and Jason P. Doyle
Social media has changed how sport organizations and individuals in the sport industry communicate and conduct business. The increase in the number, complexity, and capabilities of platforms provides ample opportunities and data for researchers to employ quantitative research methods. In this article, we provide an overview of the state of scholarship by conducting a scoping review of sport social media research published between 2010 and 2022 with a focus on articles based on quantitative data. We then critically discuss four areas that present opportunities for improvement—scope, theory, data collection, and data analysis. Based on these four areas, we introduce the social media research framework to guide future social media research in sport. Within the social media research framework, we outline three focal areas of research—people, spaces, and technologies—and suggest examining these areas simultaneously, rather than in isolation, as well as their intersections in the sport industry.
The Development and Change of Brand Associations and Their Influence on Team Loyalty Over Time
Thilo Kunkel, Jason P. Doyle, Daniel C. Funk, James Du, and Heath McDonald
The importance of team brand associations in sport management research is well documented, but the formation and stability of these associations has not been investigated. The current research tested the development, change, and predictive ability of brand associations over time. Longitudinal quantitative data were collected from consumers of a new Australian Football League (AFL) team (N = 169) at 3 points in time. One-sample t-tests revealed that brand associations had developed through marketing communications and the launch of the team before the team had played its first AFL game. Repeated-measures multivariate analysis of variance and latent growth modeling showed that brand associations changed over time, reflecting consumers’ experiences with the team. A cross-lagged panel model highlighted that brand associations influenced consumer loyalty in the future. Consequently, sport managers are provided with insights on the development of and change in brand associations that new consumers link with sport teams.
Remapping the Sport Brandscape: A Structured Review and Future Direction for Sport Brand Research
Bradley J. Baker, Thilo Kunkel, Jason P. Doyle, Yiran Su, Nataliya Bredikhina, and Rui Biscaia
Despite consistent interest in sport brands and the multitude of brands in the sport ecosystem, extant knowledge remains fragmented and unstructured. The purpose of this study is to integrate and synthesize extant sport brand research, appraise the current state of knowledge, and suggest future research directions. Following structured literature review guidelines, we coded 179 peer-reviewed articles published in four leading sport management journals between 2000 and 2020. Results reveal increased publications in sport brand research within the four examined journals, as well as opportunities to increase theoretical and methodological rigor. Based on the mapping and critical review of extant literature, we introduce the Sport Brand Ecosystem and Environment and discuss two distinct and complementary areas related to theory and research designs and topical domains to address existent concerns and guide future research directions.