This article uses a case-study approach to develop an understanding of how framing on game telecasts can increase the brand equity of sports venues. In 2014, ESPN ranked the NHL’s New York Islanders last in “stadium experience” among all 122 teams in the 4 major North American sports leagues. Given the Islanders’ looming relocation, the 2014–15 NHL season afforded the last opportunity to consider how telecasts would portray the team’s arena, Nassau Veterans Memorial Coliseum on Long Island. Based on a textual analysis of Islanders telecasts, 2 frames emerged: atmosphere (loud cheering and tributes to veterans) and nostalgia (famous moments and players from the arena’s history). Teams that play in poorly regarded venues can encourage broadcasters to employ frames such as atmosphere and nostalgia to increase attendance and sales of venue-related merchandise.
Nicholas Hirshon and Craig Davis
Nassau Veterans Memorial Coliseum, a sports and entertainment arena in Long Island, New York, encountered a public relations challenge in the 1990s. Nassau Coliseum, one of a few high-capacity venues in the New York metropolitan area, hosted the New York Islanders of the National Hockey League and concerts featuring headliners such as the Grateful Dead, New Kids on the Block, and Frank Sinatra. Nevertheless, the arena became a target for the world’s first all-sports radio station, WFAN 660 AM in New York City. WFAN hosts perpetuated the image of a dreary “Nassau Mausoleum” with dim lighting, long bathroom and concession lines, and a leaky roof. By placing students in the decision-making situation that confronted the Nassau Coliseum executives, this case explores various approaches to reputation management at sports venues.