In 2004, Andy Dolich (president of business operations for the National Basketball Association’s [NBA] Memphis Grizzlies), decried the lack of sales training in sport management curricula. In response to that criticism, this paper provides a history and description of a metadiscrete sales-training program recently developed and implemented at two universities. This paper is designed to serve as a blueprint for faculty interested in enhancing their understanding of the theoretical underpinnings and practical logistics of implementing a similar sales-training program in their curriculum. It is the authors’ contention that such programs, based on sound pedagogical principles, can enhance the process of reconnecting sport management curriculum to the 21st-century sport-industry.
Richard. L. Irwin, Richard M. Southall and William A. Sutton
James M. Gladden, Richard L. Irwin and William A. Sutton
Following a decade that produced astonishing player salaries, continued player mobility, widespread corporate involvement, and skyrocketing ticket prices and broadcast rights fees, North American major league professional sport teams enter the 21st century encountering a number of significant challenges. An analysis of the aforementioned trends yields valuable insight into the future of professional team sport management in North America and leads to the identification of a primary concern of team owners and operators, that of managing the franchise's brand equity. With team owners increasingly reaping profits from the long-term appreciation of the team's value while continuing to lose money on a yearly basis, there will be an increased focus on strengthening team brands. This new focus will lead management to build and maintain brand equity through two primary means: the acquisition of assets and the enhancement of customer relationships. Each of these predictions is explained in depth in this paper and examples are provided.