The purpose of this study is to provide a critical review of how consumer satisfaction research in the sport management and the nonsport literatures has developed over the past several decades, and, with that information, to propose a new comparison standard in the formation of sport consumer satisfaction. Though several alternative explanations of consumer satisfaction have been developed, expectancy-disconfirmation framework is the theoretical foundation most used in consumer satisfaction research. However, expectancy-disconfirmation theory does not allow researchers to fully assess the potential complexity of sport consumer satisfaction. Therefore, in addition to recommendations for improving the application of expectancy-disconfirmation, we also propose counterfactual thinking as an alternative comparison standard in determining sport consumer satisfaction. The proposed framework contributes to the literature on sport consumer behavior by illustrating how sport consumers use a “what might have been” rather than “what was” heuristic to explain satisfaction judgments with their sport consumption experiences.
Jun Woo Kim, Marshall Magnusen and Yu Kyoum Kim
Alison J. Doherty and Packianathan Chelladurai
The article focuses on the management and impact of cultural diversity in sport organizations. It is proposed that the potentially constructive or destructive impact of cultural diversity is a function of the management of that diversity, which is ultimately a reflection of organizational culture, or “how things are done around here.” Organizational culture is described along a continuum of valuing similarity and diversity in the organization. It is argued that the benefits of cultural diversity (e.g., creativity, challenge, constructive conflict) will be realized when an organizational culture of diversity underlies the management of that diversity. These benefits are heightened when the situation dictates a high degree of task interdependence and complexity. Implications for increasing cultural diversity and developing an organizational culture that values that diversity, as a social responsibility and a contributing force to organizational performance, are discussed.
In this paper I view the history of kinesiology in America through the lens of a shifting academic landscape where physical culture and building acted upon each other to reflect emergent views concerning the nature of training in physical education and scientific developments around human movement. It is also an organizational history that has been largely lived in the gymnasium and the laboratory from its inception in the late nineteenth century to its current arrangements in the academy. Historians have referred to this in appropriately embodied terms as the head and the heart of physical education, and of course the impact of gender, class, and race was ever present. I conclude that the profession/discipline conundrum in kinesiology that has ebbed and flowed in the shifting spaces and carefully organized places of the academy has not gone away in the twenty-first century and that the complexities of today’s training require more fertile and flexible collaborative approaches in research, teaching, and professional training.
Dale A. Ulrich and Janet L. Hauck
The purpose of this article is to discuss the growing problem of very early onset of obesity occurring before two years of age and to review infant motor development, physical activity, and effective pediatric disability motor interventions that may offer potential strategies to help reduce this growing problem earlier in life. Based on the review of physical activity interventions used with infants with a disability, we will propose strategies to consider to program early physical activity exposures into nondisabled young infants who are at risk for obesity. These proposed physical activity strategies will need to be combined with successful public health approaches to reducing early onset of obesity during infancy. Lucas (1991) conceived the term programming referring to permanent or extended effects of an environmental exposure occurring during a sensitive developmental period. In this paper, we propose that a very sensitive period for early onset of obesity is the first six months of postnatal life. If innovative strategies to increase the frequency of daily exposures to physical activity in young infants can be identified, these strategies could be combined with current public health approaches to preventing obesity in women before, during, and following pregnancy. Given the complexity of the obesity problem, no single strategy for prevention should be expected to be very successful.
Michael L. Silk and John Amis
The analysis of televised sport production has largely ignored the conditions that frame cultural production and the ways in which broadcasts are constructed. Rather, scholarly discussions of televised sport production have been based on the text that goes to air. Given substantial realignments in political, economic, and cultural spheres brought about by the proliferation of a global media, it is argued that a textual perspective is inadequate if a thorough understanding of the complexities of televised sport production is to be attained. Rather, to appreciate the intricacies involved in cultural (re)production, scholars need to address the ways in which interactions among influential actors impact the process of reproducing sport for television. This paper investigates the conditions of production and the labor processes involved in reproducing a major sporting event. Using ethnographic data collected at the 1998 Kuala Lumpur Commonwealth Games in Malaysia, the ways in which micro and macro institutional processes interacted to frame the reproduction of the Games are assessed and discussed.
Sally Shaw and Wendy Frisby
Gender research in sport management has been dominated by liberal feminist theory, which does little to challenge or alter dominant gendered discourses and power structures within sport organizations. In this paper, the limitations of three existing conceptual frames for understanding gender equity are discussed. A fourth frame is proposed that builds on the work of Ely and Meyerson (2000a), Meyerson and Kolb (2000), and Rao, Stuart, and Kelleher (1999). We argue that the fourth frame, based on poststructural feminist theory, provides an important alternative, addressing the complexities of gender relations in sport organizations through the processes of critique, narrative revision, and experimentation. We extend the fourth frame by considering two additional elements: (a) the intersection of gender with other aspects of diversity and (b) a deconstruction of the traditional discourses that pit gender equity against organizational effectiveness using Bauman’s (2001) concept of moral sensitivity. The implications of the fourth frame are then discussed in relation to sport management teaching, research, and practice.
Mary Jo Kane and Heather D. Maxwell
In 2005, the Journal of Sport Management printed Wendy Frisby’s Earle F. Zeigler Lecture. The main thrust of Frisby’s presentation was that critical social science is an underutilized framework for conducting research in sport management and that, as a result, we remain limited in our abilities to truly understand how institutions and organizations “are best viewed as operating in a wider cultural, economic, and political context characterized by asymmetrical power relations that are historically entrenched” (2005, p.1). Other scholars such as Cunningham and Fink (2006) reinforced the importance of doing this kind of critical work. In their review of key research findings in sport management literature related to issues of diversity they concluded that the vast majority of studies “operated from the paradigm of positivism” and thus our field “could benefit from an incorporation of different investigative paradigms” (p. 458). Finally, Shaw and Frisby (2006) called for an embrace of critical theoretical frameworks which empirically address the complexities of, for example, gender relations and (in)equalities found throughout the vast sport enterprise.
Cara Carmichael Aitchison
This article aims toward developing a critical theory that can further advance feminist research in sport management. I seek to offer a critical analysis of gender relations in sport and leisure management by developing a theoretical critique of gender (in)equity that integrates both social theory and cultural analyses. The original empirical data was gathered in a national study of Gender Equity in Leisure Management conducted by the author in 1998/99 and secondary data was drawn from comparative studies undertaken in Australia, New Zealand, Canada, and the U.S. (Aitchison, Brackenridge, & Jordan, 1999; Henderson & Bialeschki, 1993, 1995; Mckay, 1996; Shinew & Arnold, 1998). The research cited demonstrates that women’s experience of sport and leisure management is shaped by both structural and cultural factors. My findings highlight the need for new epistemological perspectives as much as new methodological approaches and techniques. This new perspective acknowledges the complexities of gender–power relations in the workplace and recognizes the interconnectedness and mutually informing nature of structural and cultural power, thus opening the way for more sophisticated analyses and understandings of gender equity in sport and leisure management.
Joyce Olushola Ogunrinde
chapters provide detailed perspectives on ES, as it relates to a multitude of topics. Editors McCullough and Kellison employ Chapter 1 to frame the complexity and necessity of the text. Section 1 begins with Chapter 2, which is a continuation of Mallen’s (2011) work analyzing the literature on sport and
Darla M. Castelli and Ang Chen
education, and encourage fellow researchers to pursue optimal outcomes of their scholarly work. She acknowledged the complexity of curriculum interventions but held a strong belief that curriculum intervention research is the only effective way to accomplish successful physical education reform ( Ennis