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Bradley J. Baker, Jeremy S. Jordan and Daniel C. Funk

further context-specific research. Marketing literature consistently highlights customer satisfaction as a crucial antecedent to repeat patronage behavior, yet ample evidence indicates this relationship is not straightforward. Satisfied customers nevertheless defect, whereas dissatisfied customers

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Matthew Katz, Aaron C. Mansfield and B. David Tyler

Sport management researchers have increasingly examined the relationship between sport spectatorship and well-being ( Inoue, Berg, & Chelladurai, 2015 ), with the line of inquiry predicated on transformative sport service research (TSSR). TSSR refers to sport research aimed at improving the

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Jeeyoon Kim and Jeffrey D. James

, positively impacting the psychological experience and well-being of sport consumers is a way to advance sport services by building enduring consumer relationships based on enhanced consumer benefits ( Tsiotsou, 2014 ). Thus, understanding and promoting sport consumer well-being are essential for sport

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Kyungyeol (Anthony) Kim, Kevin K. Byon and Paul M. Pedersen

, in press ). Efforts have also been devoted to identifying a boundary condition of SDB, such that collective narcissism strengthens the negative relationship between team identification and SDB ( Larkin & Fink, 2019 ), and team identification weakens the negative relationship between SDB and revisit

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Alison Doherty and Graham Cuskelly

human resources, infrastructure, finance, planning and development, and relationships and network capacity ( Balduck, Lucidarme, Marlier, & Willem, 2015 ; Cordery, Sim, & Baskerville, 2013 ; Swierzy et al., 2018 ; Wicker & Breuer, 2011 , 2013 , 2014 , 2015 ; Wicker, Breuer, Lampert, & Fischer

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Yuhei Inoue, Mikihiro Sato, Kevin Filo, James Du and Daniel C. Funk

account the multifaceted nature of subjective well-being ( Diener, Emmons, Larsen, & Griffin, 1985 ). Regarding the psychological pathway, the relationship between team identification (i.e., social identification with a sport team) and subjective well-being can be predicted based on social identity theory

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Mohsen Behnam, Mikihiro Sato, Bradley J. Baker, Vahid Delshab and Mathieu Winand

-oriented concept involves focusing on customers’ needs through developing close relationships and continuous communication ( Day, 2000 ), establishing necessary preconditions for effective CKM. However, the connections between CKM and consumer behavior are relatively distal and require greater understanding. Many

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Bastian Popp, Chris Horbel and Claas Christian Germelmann

the ways in which consumer–brand relationships are formed ( Hoffman, Novak, & Kang, 2017 ; Lipsman, Mudd, Rich, & Bruich, 2012 ). Brand managers enjoy the intimate and personal nature of communication in these channels, expressed through direct one-on-one interactions ( Fournier & Avery, 2011

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Nick Takos, Duncan Murray and Ian O’Boyle

interpersonal dynamics of boards. It focuses on AL, particularly the nature of authentic relationships, as critical to board effectiveness within elite sporting organizations. However, to identify those interpersonal behaviors of board members who may contribute to board effectiveness, this paper considers

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Mark Lowes and Christopher Robillard

importance of mediated sporting discourse cannot be overestimated in our emerging digital culture. As Boyle put it, “The mediation of sport and its connecting discourses into the domain of politics, economics, and culture more generally all offer rich and illuminating avenues into the relationship between