Search Results

You are looking at 1 - 10 of 22 items for :

  • "crisis communication" x
Clear All
Full access

Elsa Kristiansen, Therese Dille and Simon Tærud Day

Norwegian Football Association’s (hereafter NFF) Communication Director, the crisis communication and strategic actions used to increase activity after the lockdown. Norway During the Crisis Already, on January 31, the Norwegian government started planning for the outbreak of COVID-19. In the following

Restricted access

Sonja Utz, Felix Otto and Tim Pawlowski

’s reputation, but also financial outcomes, such as revenues from ticket sales, sponsoring, or merchandising ( Lee, Kwak, & Moore, 2015 ). Crisis communication is thus an essential part of sport management, one where the role of social media has become increasingly important. However, crisis communication in

Restricted access

Brody J. Ruihley, Jason Simmons, Andrew C. Billings and Rich Calabrese

When scholars examine issues of reputation, image, and/or crisis communication in sport media, they typically focus on a player or team experiencing trials and tribulations ( Billings, Coombs, & Brown, 2018 ). Various strategies are employed, and, depending on the circumstances, fans generally find

Restricted access

Travis R. Bell and Karen L. Hartman

image restoration ( Benoit, 1995 , 1997 ) and situational crisis-communication theory (SCCT; Coombs, 2007b ). The theory of image restoration relies on categories of responses that can be used to respond to attacks or suspicions: denial, evasion of responsibility, reducing offensiveness of the event

Full access

Danielle K. Smith and Jonathan Casper

their respective corporate social responsibility (CSR) arms during COVID-19. Specifically, it will analyze and discuss three areas of sport communication: the role that CSR plays during crisis communication, how U.S. sport league CSR programs reacted and structured their CSR communications, and how fans

Full access

Bo Li and Olan Scott

This commentary analyzes how misinformation related to a coronavirus case of a star soccer player (i.e., Wu Lei) was spread widely on Chinese digital media and accepted by sports fans as the truth. The paper first examines the mechanisms by exploring how misinformation emerged and was disseminated. Then, the paper explores how social media and the fast-growing self-media in China exacerbate tendencies toward misinformation during the news production process, which poses a new threat to legacy media and journalists’ profession. The paper concludes by discussing new challenges faced by Chinese sports journalists in the new digital era after COVID-19.

Restricted access

Argyro Elisavet Manoli

An escalating number of crises appear in the sport industry in general and the football industry in particular that make the area of crisis communication an increasingly important matter in both the everyday running and the long-term viability of football. However, the sensitivity of the topic makes an extensive analysis on current practice in crisis communications a particularly challenging task. This study examines how crisis communications is managed by investigating the current practices and techniques employed in English Premier League clubs, as they were presented by communications professionals employed in the clubs. The analysis of the clubs’ practices underlines the lack of proactivity and presents the most popular strategies of crisis-communications management: “Wait for the dust to settle” and “React promptly before the noise grows.” In addition, an underdocumented technique is examined: the use of the informal personal relationships between the employees of the clubs and the members of the media. This study also introduces the “crisis communications management in football” model, which illustrates the practices identified through this study and can potentially act as a guide for crisis-communications analysis in a number of other industries.

Restricted access

Xu * Andrew C. Billings * 1 12 2018 11 4 529 551 10.1123/ijsc.2018-0093 ijsc.2018-0093 Fantasy Breakdown: A Case Study on Organizational Crisis Communication and Stakeholder Reaction During Mass Product Failure Brody J. Ruihley * Jason Simmons * Andrew C. Billings * Rich Calabrese * 1 12

Restricted access

Gashaw Abeza, Norm O’Reilly and Benoit Seguin

, Germany, Greece, Norway, and the United States). These international contributions are a fitting reflection of IJSC ’ s global scope. Specifically, the articles are on the subjects of journalism in the age of social media, social-media content management, brand-image communication, crisis communication

Restricted access

Ryan Rodenberg

By Eddie Dominguez. Published 2018 by Hachette Books , New York, NY. 294 pp. ISBN: 978031648397 In Baseball Cop: The Dark Side of America’s National Pastime, author Eddie Dominguez provides a case study of crisis communication and postscandal corrective action in modern American sport. Dominguez