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Mohsen Behnam, Mikihiro Sato, Bradley J. Baker, Vahid Delshab, and Mathieu Winand

, Leibold, & Probst, 2002 ). Sports clubs could benefit from using CKM to better serve their members and increase sports consumption. In the context of nonprofit sports clubs (NPSCs), CKM is particularly relevant due to a strong customer orientation ( Lang, Ströbel, & Nagel, 2019 ). The customer

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Anthony Krautmann, Peter von Allmen, and Stephen J.K. Walters

.d. ) Retrieved from http://www.fangraphs.com/library/misc/war/ Wicker , P. , Longley , N. , & Breuer , C. ( 2015 ). Revenue volatility in German nonprofit sports clubs . Nonprofit and Voluntary Sector Quarterly , 44 ( 1 ), 5 – 24 . doi:10.1177/0899764013499072 10.1177/0899764013499072

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Per G. Svensson and Richard Loat

). The impact of coopetition-based open innovation on performance in nonprofit sports clubs . European Sport Management Quarterly, 16 , 341 – 363 . doi:10.1080/16184742.2016.1164735 10.1080/16184742.2016.1164735 Westley , F. , Antadze , N. , Riddell , D.J. , Robinson , K. , & Geobey , S

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Kevin Filo, David Fechner, and Yuhei Inoue

, P. , & Breuer , C. ( 2015 ). How to raise voluntary giving for nonprofit sports clubs: An analysis of factors influencing donations . VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 26 ( 4 ), 1219 – 1239 . doi:10.1007/s11266-014-9489-3 10.1007/s11266-014-9489-3 Filo

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Per G. Svensson, Fredrik O. Andersson, and Lewis Faulk

of scale, economies of scope, and organizational problems . Journal of Sport Management , 28 ( 3 ), 266 – 280 . doi:10.1123/jsm.2013-0051 10.1123/jsm.2013-0051 Wicker , P. , Longley , N. , & Breuer , C. ( 2015 ). Revenue volatility in German nonprofit sports clubs . Nonprofit and Voluntary

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Kathy Babiak, Lucie Thibault, and Annick Willem

>3.0.CO;2-7 10.1002/(SICI)1099-1603(199706)3:2<129::AID-PTH81>3.0.CO;2-7 Wemmer , F. , Emrich , E. , & Koenigstorfer , J. ( 2016 ). The impact of coopetition-based open innovation on performance in nonprofit sports clubs . European Sport Management Quarterly , 16 ( 3 ), 341 – 363 . doi:10