It is proposed that the focus of sport management research be broadened to include those individuals who fill management positions in sport/fitness-related enterprises. A particularly useful approach is that of organizational behavior as it pertains to sport/fitness managers. Drawing from the content of organizational behavior for use in the study presented here, items of measure for job satisfaction include ability utilization, achievement, activity, advancement, authority, company policies/practices, compensation, co-workers, creativity, independence, moral values, recognition, responsibility, security, social service, social status, supervision-human relations, supervision-technical, variety, and working conditions. The corporate fitness managers participating in this study reported their level of general job satisfaction to be an average of 78.67 out of a possible 100 points. The factors shown to be significantly more satisfying than all other factors at the .05 level were social service and moral values. Additionally, although not significantly different from each other, both factors of advancement and compensation were revealed to be significantly more dissatisfying at the .05 level than all other factors.
Jon Welty Peachey, Yilun Zhou, Zack J. Damon and Laura J. Burton
Scholars have recognized the importance of leadership in the sport industry; early sport leadership studies emerged in the 1970s. To date, however, there has been no comprehensive review of the scholarly leadership studies in sport management. Thus, the purpose of this review is to provide a comprehensive synthesis of the sport management leadership literature from the 1970s to the present day, to outline what has been learned, and then, drawing from this synthesis, to articulate a preliminary conceptual model capturing how leadership operates in sport management. A number of clear themes in sport management leadership research and conceptual thinking have emerged, with the proposed conceptual model advancing several leadership antecedents and processes unique to sport. Intriguing directions for sport management leadership scholarship are also illuminated. Although progress has been made, many questions and gaps remain that require focused attention from sport management leadership scholars.
Catherine Quatman and Packianathan Chelladurai
As an emerging research approach, social network theory and analysis has been embraced and effectively applied in disciplines that have overlapping interests with sport management researchers including such fields as organizational behavior and sport sociology. Although a number of sport management scholars have investigated network-related concepts, to date no sport management studies have fully utilized the analytical tools that social network theory and analysis have to offer. In conjunction with a discussion about the ontological, epistemological, and methodological perspectives associated with network analysis, this article uses several examples from the sport management and organizational behavior bodies of literature to illustrate a number of the advantageous techniques and insights social network theory and analysis can offer. These examples are meant to provide a general understanding of the utility and applicability of the social network theory and analysis and potentially inspire sport management researchers to adopt a social network lens in their future research endeavors.
Emily Sparvero, Randall Griffiths and Jacob Tingle
This immersive, multi-case experience consists of four distinct cases and one meta-case that require students to engage with several organizational behavior topics. First, the meta-case takes the form of Texas Sport Leadership Consultants (TSLC), a fictitious company which consults with local sport management professionals in a variety of contexts. Students participate as temporary members of the company to analyze the issues and challenges associated with working as a member of TSLC. TSLC work groups are hired by four different clients, each of whom has a unique organizational behavior challenge. These clients include: (1) a combat-oriented sport company; (2) a company that provides luxury sport experiences for business travelers; (3) Division II athletic directors; and (4) a minor league hockey team. The clients face challenges related to mission and vision, group dynamics, change leadership, and power and politics. Student groups analyze the case and provide recommendations, which are presented as the basis for discussion among TSLC colleagues.
Chae-Hee Park, Wojtek Chodzko-Zajko, Marcia G. Ory, Jane Gleason-Senior, Terry L. Bazzarre and Robin Mockenhaupt
This study was designed to evaluate the impact of the National Blueprint (NB) on the policies, programs, and organizational culture of selected national organizations. The theoretical model selected to assess the impact of the NB on organizational behavior was Burke’s system theory of organizational change. Three organizations, AARP, the American College of Sports Medicine (ACSM), and the Administration on Aging (AoA), were selected for the study. Two individuals in each of these organizations were selected for interview. Semistructured interviews and document reviews were used in the data-collection process. Findings showed that the publication and establishment of the NB resulted in changes in the operating procedures of AARP, ACSM, and AoA. The results were broadly consistent with Burke’s system theory of organizational change. The publication of the NB was shown to affect the behavior of organizational leaders, organizational culture, policies, programs, and individual and organizational performance. The new information generated has increased our understanding of the impact of health campaigns on organizational behavior.
Andrea N. Eagleman, Adam Karg and Ryan M. Rodenberg
This case explores the complex multi-layered governance structure in the international Olympic sport of gymnastics, describing in detail the governance structures and operations of each layer – the International Olympic Committee (IOC), Fédération Internationale de Gymnastique (FIG), which is the international federation for gymnastics, and the national governing bodies (NGB) of gymnastics in the United States and Australia, USA Gymnastics and Gymnastics Australia. While both NGBs highlighted in this case are deemed to be successful on an international level, the case reveals many subtle differences between the two, which can be discussed in both governance and organizational behavior contexts. Finally, the timely issue of age fraud in gymnastics and the response from each level of governance are presented and provide an opportunity for further in-depth discussion.
Khirey Walker, Brian P. Soebbing, Chad S. Seifried and Adam G. Pfleegor
Finisher Sports went from a small business to one of the top sports apparel businesses in the United States under the leadership of its founder, George Taylor. After declaring bankruptcy, Taylor sold the business to Carol Anthony, President and CEO of Star Brand Group. Since the purchase, the Star Brand Group believed that Finisher Sports had not realized its full revenue potential. Thus, Anthony organized a think tank to devise solutions. The purpose of the case study is for students, as the members of the think tank, to examine Finisher sports from marketing and organizational behavior perspectives, particularly focusing on the role that the company’s history plays in the marketing and strategic components of the company.
Jeffrey Graham, Allison Smith and Sylvia Trendafilova
Craig Johnson is an associate athletic director for marketing and promotions in an athletic department at the collegiate level. Through conversation, he has recently realized that the graduate students working in his department as interns and graduate assistants feel that balancing work, school, and a personal life is impossible. As a mentor for working in sport, as well as their direct manager, he feels something must be done to assist these graduate students in managing the work–life interface, but is unsure where to start. Drawing from research in sport management and from the general management literature, the case gives insight into the issues, outcomes, and theories that inform the work–life interface. Undergraduate and graduate students in human resource management or organizational behavior courses who work through this case will have an opportunity to contemplate, discuss, and develop strategies for managing the issues surrounding balancing work and a personal life.
Jeffrey Graham and Sylvia Trendafilova
This case challenges future sport managers to consider the importance of organizational structure and the impact structure has on job performance and motivation. In the case, students are presented with a university ticket sales department with a traditionally tall bureaucratic organizational structure. In 2014, the department struggled with poor performance, high turnover, and low levels of employee morale. However, the department took drastic steps and adopted an organizational structure that is based on the idea of self-managed teams. Now in 2016 the department is undergoing a thorough evaluation to see whether the organizational change made two years ago has had a positive impact. Even though the case uses a fictional university (i.e., Western Field University), the issues and challenges involved in changing an organizational structure, motivating employees, and leading change stem from real-world situations. The case contains ticket sales data, employee turnover information, and sample quotes from employees that aid in the analysis. This case is intended for use in human resource management classes, but it also has implications for organizational behavior or leadership courses.
Brennan K. Berg, Michael Hutchinson and Carol C. Irwin
This case study illustrates the complexity of decision making in public organizations, specifically highlighting the public health concern of drowning disparities in the United States. Using escalation of commitment theory, students must consider various factors in evaluating the overextended commitments of a local government in a complicated sociopolitical environment and with vital public needs that must be addressed through a local parks and recreation department. Facing a reduction in allocated resources, the department director, Claire Meeks, is tasked with determining which programs will receive higher priority despite the varied feedback from the management staff. To ensure students are provided a realistic scenario, this case offers a combination of fictional and real-life events from Splash Mid-South, an innovative swimming program in Memphis, Tennessee. Students must critically evaluate not only the merits of the swimming program, but the other sport, recreation, and parks programs that also merit an equitable share of the limited resources. Therefore, students are placed in a decision-making role that is common to managers of both public and private organizations. This case study is appropriate for both undergraduate and graduate sport management courses, with specific application to strategic management, organizational behavior, and recreation or leisure topics.