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CSSM Case Studies in Sport Management 2372-5540 2167-2458 1 01 2019 8 S1 10.1123/cssm.2019.8.issue-S1 Special Issue: Organizational Behavior In Sport Management Guest Editors: Emily S. Sparvero (University of Texas at Austin) and B. Christine Green (George Mason University) CASE STUDY 1 10

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Linda S. Koehler

It is proposed that the focus of sport management research be broadened to include those individuals who fill management positions in sport/fitness-related enterprises. A particularly useful approach is that of organizational behavior as it pertains to sport/fitness managers. Drawing from the content of organizational behavior for use in the study presented here, items of measure for job satisfaction include ability utilization, achievement, activity, advancement, authority, company policies/practices, compensation, co-workers, creativity, independence, moral values, recognition, responsibility, security, social service, social status, supervision-human relations, supervision-technical, variety, and working conditions. The corporate fitness managers participating in this study reported their level of general job satisfaction to be an average of 78.67 out of a possible 100 points. The factors shown to be significantly more satisfying than all other factors at the .05 level were social service and moral values. Additionally, although not significantly different from each other, both factors of advancement and compensation were revealed to be significantly more dissatisfying at the .05 level than all other factors.

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Adam Love and Seungmo Kim

performance ( Chelladurai & Kerwin, 2017 ). In the field of organizational behavior, the concept of OCB has received substantial attention from practitioners and researchers as a prototypical positive organizational behavior ( Luthans & Youssef, 2007 ) because such behaviors have a beneficial influence on

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Bram Constandt, Els De Waegeneer, and Annick Willem

answered by pro-organizational behavior, rather than by material reciprocity ( Kalshoven et al., 2013 ; Kalshoven, van Dijk, & Boon, 2016 ). Our results endorse this thesis, by showing that soccer players respond to coach ethical leadership by displaying AOC. This finding is not surprising—because soccer

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Patti Millar and Julie Stevens

Organizational Behavior, 31 ( 4 ), 481 – 498 . doi:10.1002/job.623 10.1002/job.623 Dowling , M. , & Smith , J. ( 2016 ). The institutional work of Own the Podium in developing high-performance sport in Canada . Journal of Sport Management, 30 ( 4 ), 396 – 410 . doi:10.1123/jsm.2014-0290 10.1123/jsm

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Brennan K. Berg, Michael Hutchinson, and Carol C. Irwin

This case study illustrates the complexity of decision making in public organizations, specifically highlighting the public health concern of drowning disparities in the United States. Using escalation of commitment theory, students must consider various factors in evaluating the overextended commitments of a local government in a complicated sociopolitical environment and with vital public needs that must be addressed through a local parks and recreation department. Facing a reduction in allocated resources, the department director, Claire Meeks, is tasked with determining which programs will receive higher priority despite the varied feedback from the management staff. To ensure students are provided a realistic scenario, this case offers a combination of fictional and real-life events from Splash Mid-South, an innovative swimming program in Memphis, Tennessee. Students must critically evaluate not only the merits of the swimming program, but the other sport, recreation, and parks programs that also merit an equitable share of the limited resources. Therefore, students are placed in a decision-making role that is common to managers of both public and private organizations. This case study is appropriate for both undergraduate and graduate sport management courses, with specific application to strategic management, organizational behavior, and recreation or leisure topics.

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Per G. Svensson, Seungmin Kang, and Jae-Pil Ha

. We developed a set of hypotheses regarding the collective connections between several factors associated with organizational behavior in SDP, by drawing on extant theory and emerging empirical work from related disciplines, in line with Schulenkorf & Spaaij’s ( 2015 ) suggestions. Welty Peachey

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Alanna Harman and Alison Doherty

This study examined the psychological contract of volunteer youth sport coaches to determine the content, variation, and influences to its development. Interviews were conducted with 22 volunteer coaches of team sports, representing different levels of play (recreational, competitive), coaching tenure (novice, experienced), and gender (female, male), who were sampled to account for the potential variation based on these demographic factors. The findings revealed that volunteer coaches possessed both transactional and relational expectations of themselves and their club. Coaches’ most frequently cited expectations of themselves were technical expertise (transactional), and leadership (relational), while their most frequently cited expectations of the club were fundamental resources and club administration (transactional), and coach support (relational). Variation was found by different levels of play (recreational, competitive) and coaching tenure (novice, experienced). The coaches’ psychological contract was shaped predominately by sources external to the club. Implications for managing the psychological contract of volunteer youth sport coaches and directions for future research are discussed.

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Emily Dane-Staples and Stephen Gonzalez

Sport managers are required to handle times of uncertainty by managing their employees effectively and working to ensure that the objectives of the organization can be maintained. This case follows the fictional Harrison Hornets AA baseball team through the COVID-19 pandemic and how their chief executive officer/chief operating officer, Rachel Chambers, manages the front office employees. The employer/employee interactions in this case demonstrate the challenges faced by managers attempting to balance things they can and cannot control. In working through the case, students become aware of consequences stemming from specific choices, the struggles managers face when dealing with varying personalities, and issues of inequality that arise when working with diverse stakeholders. The broadness of the narrative provides instructor latitude on implementation for a variety of courses and modes of student participation. The teaching notes provide multiple options to expand beyond the case itself, including research and information literacy tasks that can develop student skills.

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Samuel Y. Todd, Charles W. Jones, and Walker Ross

This case provides a platform for instructors to engage in meaningful dialog with students on the topic of work motivation. Using Vroom’s Expectancy and Adam’s Equity Theory, readers encounter the dynamic relationships of four employees in a Professional Bowlers Association tour setting and examine how individual motivation can be a process that is informed by perceptions employees have. In particular, two characters, Shelley and Andy, begin to slowly experience an erosion of workplace morale and motivation as a function of the deteriorating relationships detailed in the case. Students then use theory to suggest a response that would be appropriate for the supervisor.