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CSSM Case Studies in Sport Management 2372-5540 2167-2458 1 01 2019 8 S1 10.1123/cssm.2019.8.issue-S1 Special Issue: Organizational Behavior In Sport Management Guest Editors: Emily S. Sparvero (University of Texas at Austin) and B. Christine Green (George Mason University) CASE STUDY 1 10

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Linda S. Koehler

It is proposed that the focus of sport management research be broadened to include those individuals who fill management positions in sport/fitness-related enterprises. A particularly useful approach is that of organizational behavior as it pertains to sport/fitness managers. Drawing from the content of organizational behavior for use in the study presented here, items of measure for job satisfaction include ability utilization, achievement, activity, advancement, authority, company policies/practices, compensation, co-workers, creativity, independence, moral values, recognition, responsibility, security, social service, social status, supervision-human relations, supervision-technical, variety, and working conditions. The corporate fitness managers participating in this study reported their level of general job satisfaction to be an average of 78.67 out of a possible 100 points. The factors shown to be significantly more satisfying than all other factors at the .05 level were social service and moral values. Additionally, although not significantly different from each other, both factors of advancement and compensation were revealed to be significantly more dissatisfying at the .05 level than all other factors.

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Adam Love and Seungmo Kim

performance ( Chelladurai & Kerwin, 2017 ). In the field of organizational behavior, the concept of OCB has received substantial attention from practitioners and researchers as a prototypical positive organizational behavior ( Luthans & Youssef, 2007 ) because such behaviors have a beneficial influence on

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Bram Constandt, Els De Waegeneer, and Annick Willem

answered by pro-organizational behavior, rather than by material reciprocity ( Kalshoven et al., 2013 ; Kalshoven, van Dijk, & Boon, 2016 ). Our results endorse this thesis, by showing that soccer players respond to coach ethical leadership by displaying AOC. This finding is not surprising—because soccer

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Patti Millar and Julie Stevens

Organizational Behavior, 31 ( 4 ), 481 – 498 . doi:10.1002/job.623 10.1002/job.623 Dowling , M. , & Smith , J. ( 2016 ). The institutional work of Own the Podium in developing high-performance sport in Canada . Journal of Sport Management, 30 ( 4 ), 396 – 410 . doi:10.1123/jsm.2014-0290 10.1123/jsm

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Brennan K. Berg, Michael Hutchinson, and Carol C. Irwin

This case study illustrates the complexity of decision making in public organizations, specifically highlighting the public health concern of drowning disparities in the United States. Using escalation of commitment theory, students must consider various factors in evaluating the overextended commitments of a local government in a complicated sociopolitical environment and with vital public needs that must be addressed through a local parks and recreation department. Facing a reduction in allocated resources, the department director, Claire Meeks, is tasked with determining which programs will receive higher priority despite the varied feedback from the management staff. To ensure students are provided a realistic scenario, this case offers a combination of fictional and real-life events from Splash Mid-South, an innovative swimming program in Memphis, Tennessee. Students must critically evaluate not only the merits of the swimming program, but the other sport, recreation, and parks programs that also merit an equitable share of the limited resources. Therefore, students are placed in a decision-making role that is common to managers of both public and private organizations. This case study is appropriate for both undergraduate and graduate sport management courses, with specific application to strategic management, organizational behavior, and recreation or leisure topics.

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Per G. Svensson, Seungmin Kang, and Jae-Pil Ha

. We developed a set of hypotheses regarding the collective connections between several factors associated with organizational behavior in SDP, by drawing on extant theory and emerging empirical work from related disciplines, in line with Schulenkorf & Spaaij’s ( 2015 ) suggestions. Welty Peachey

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Khirey B. Walker, Chad S. Seifried, and Brian P. Soebbing

The present study focuses on the National Collegiate Athletic Association and cases of misconduct from 1953 to 2016 to examine evidence of organizational layering created by social-control agents. The historical method was employed and found wrongdoing may influence the creation of organizational layers to control and/or manage future behavior. Furthermore, the activities of the National Collegiate Athletic Association featured variation in centralization, formalization, and complexity through expanding horizontal; vertical (e.g., institutional, managerial, and technical); and spatial differentiations. Second, individual social-control agents impact future organizational policies and member behavior but social-control agents’ power may be challenged as an organization grows. Third, as a social-control agent, the National Collegiate Athletic Association struggled with assessing cases of misconduct, assigning sanctions in a timely manner and at a level to deter future wrongdoing. Finally, the present study offers several propositions connecting third-party regulators to the synergy between complexity (i.e., horizontal and vertical differentiations); formalization; and centralization.

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Lynley Ingerson and Michael L. Naraine

In early 2018, Cricket Australia, the national governing body for cricket in Australia, experienced a critical incident when men’s national test athletes were caught in a ball tampering scandal known as “Sandpaper-gate.” As the “custodians of the game,” integrity and culture are extremely important, and the incident was the catalyst for the organization to hire a new Integrity Manager. This case study concentrates on the story of Patrick Murphy, the new, fictitious hire at Cricket Australia tasked with helping to rebuild the organization’s ethical culture. After learning of Patrick’s past sport experiences, the narrative reveals additional non-fictitious elements that have emanated over the course of the past few years, which are affecting the organization’s present culture. After learning about the doping, human resource management, sex and diversity, and athlete management issues, Patrick is tasked with performing a culture audit and reporting back to his superiors. This case study offers a contemporary context in which to discuss ethics and culture in sport, notably from a large, non-North American sport organization.

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Stacy Warner and Emily S. Sparvero