The development of the l5-dimension, 56-item Athlete Satisfaction Questionnaire (ASQ) was based on Chelladurai and Riemer’s (1997) classification of facets of athlete satisfaction. Qualitative procedures included item generation, expert judgment, and independent placement of items in relevant facets. Quantitative procedures, item-to-total correlations, exploratory and confirmatory factor analyses, involving 172 undergraduate students and 614 Canadian university athletes, confirmed the construct validity of the scale. Correlations between the ASQ’s subscales and scales of commitment and negative affectivity provided evidence of criterion-related validity. Reliability estimates (Cronbach’s alpha) ranged from .78 to .95. The 15 facets of ASQ encompassed salient aspects of athletic participation, performance (both individual and team), leadership, the team, the organization, and the athlete.
Harold A. Riemer and Packianathan Chelladurai
Pamela Wicker, Sören Dallmeyer, and Christoph Breuer
the drivers of service quality and customer satisfaction, TSR focuses on “factors that improve the human condition” ( Rosenbaum, 2015 , p. 363). This study follows this idea by identifying socioeconomic factors that affect elite athlete well-being. It mirrors these factors against the macroenvironment
Erik L. Lachance and Milena M. Parent
, satisfaction, motivation, commitment, and sense of community (e.g., Farrell, Johnston, & Twynam, 1998 ; Kerwin, Warner, Walker, & Stevens, 2015 ; MacLean & Hamm, 2007 ). Despite this large body of research, past studies have usually examined constructs individually or in relation with one or two more
Pamela Wicker and Paul Downward
, 2015 ). Thus, not only are aspects such as customer satisfaction and loyalty relevant outcomes to be studied, but also are different aspects of well-being ( Anderson & Ostrom, 2015 ). In fact, although individuals generally strive for maintaining or improving their level of well-being and undertake
Louise Davis and Sophia Jowett
Grounded in Bowlby’s (1969/1982, 1988) attachment theory, this study aimed to explore (a) the pervasiveness of the three main functions of attachment within the context of the coach-athlete relationship, (b) the associations of athletes’ attachment styles with such important variables as satisfaction with the relationship and satisfaction with the sport, and (c) the process by which athletes’ attachment styles and satisfaction with sport are associated. Data were collected through self-report measures of attachment functions and styles as well as relationship satisfaction and sport satisfaction from 309 student athletes (males = 150, females = 159) whose age ranged from 18 to 28 years (Mage = 19.9, SD = 1.58 years). Athletes’ mean scores indicated that the coach was viewed as an attachment figure fulfilling all three functions of secure base, safe haven, and proximity maintenance. Bivariate correlations indicated that athletes’ avoidant and anxious styles of attachment with the coach were negatively correlated with both relationship satisfaction and sport satisfaction. Mediational regression analysis revealed that athletes’ satisfaction with the coach-athlete relationship may be a process that links athletes’ attachment styles with levels of satisfaction with sport. The findings from this study highlight the potential theoretical and practical utility of attachment theory in studying relationships within the sport context.
Kristen Rogalsky, Alison Doherty, and Kyle F. Paradis
The present study tested a theoretical model of the correlates of role ambiguity of major sport event volunteers. The sample consisted of 328 volunteers involved with the 2012 Ontario Summer Games. Participants completed an online questionnaire post-Games that included measures of role ambiguity, role difficulty, training, supervision, effort, performance, role satisfaction, overall satisfaction with the Games, and future volunteer intentions. The findings provide support for a multidimensional model of role ambiguity, consisting of performance outcome ambiguity and means-ends/scope ambiguity in this context. A final model indicated that perceived effective supervision was inversely associated with both dimensions of ambiguity, and they differentially predicted role effort, performance, and role satisfaction. Role performance and role satisfaction predicted overall satisfaction with the Games experience, which was significantly associated with future intentions to volunteer. Implications for sport event volunteer management and suggestions for future research are discussed.
Yuhei Inoue, Mikihiro Sato, Kevin Filo, James Du, and Daniel C. Funk
engagement in spectator sport events, both behaviorally through live spectating and psychologically through team identification, can contribute to life satisfaction. Life satisfaction is a key component of subjective well-being, referring to a cognitive judgmental assessment of one’s quality of life ( Diener
Sarah Stokowski, Bo Li, Benjamin D. Goss, Shelby Hutchens, and Megan Turk
satisfied and motivated ( Wininger & Birkholz, 2013 ). Thus, understanding factors involved with sport management faculty job satisfaction and motivation levels can dually assist with retention efforts of both students and faculty, thereby potentially increasing the stability and quality of sport management
Molly Hayes Sauder and Michael Mudrick
perceptions regarding satisfaction in an internship, as the internship is “a critical element in the professional development of students majoring in sport management” and students therefore should be offered experiences that will “serve as the first step in what could be a lengthy and rewarding career in the
Thilo Kunkel, Jason Patrick Doyle, and Alexander Berlin
Consumers’ evaluations of their favorite sport team’s contests are influenced by the value that the team provides to them. The current research contributes to the sport management literature through conceptualizing and measuring the dimensions that influence the perceived value consumers link with their favorite sport team’s games and testing the explanatory ability of this perceived value on their satisfaction with, and commitment toward, the team. Five semistructured expert interviews were conducted to conceptualize perceived value dimensions and measurement items. Next, a multidimensional Consumers’ Perceived Value of Sport Games scale (CPVSG) was developed and tested across two studies with football (soccer) consumers (N 1 = 225; N 2 = 382) in Germany. Results from confirmatory factor and structural equation modeling analyses indicate that five dimensions—functional, social, emotional, epistemic, and economic value—reflect perceived value dimensions that consumers associate with sport team games. Results also indicated these perceived value dimensions were predictive of consumers’ satisfaction with, and commitment toward, their favorite team. Thus, this research adds to the literature by providing the multidimensional CPVSG scale and demonstrating its value in explaining variance in attitudinal outcome variables.