on the service experience, are explored through the sport experience design (SX) framework ( Funk, 2017 ). This approach addresses both the practical challenges confronting fitness clubs and the theoretical limitations of existing research on WFT, which historically has viewed managerial and consumer
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Anthony D. Pizzo, Bradley J. Baker, Gareth J. Jones, and Daniel C. Funk
Greg Joachim, Nico Schulenkorf, Katie Schlenker, Stephen Frawley, and Adam Cohen
situations, highlighting a need for sport managers to better understand said users as a way of enhancing the experience(s) sport might offer them. Recognizing these ongoing changes and the challenges they present to sport organizations, Funk ( 2017 ) proposed a sport experience design framework that adopts a
Adam Karg, Heath McDonald, and Civilai Leckie
Mullin et al.’s ( 2014 ) “escalator” framework which better recognize the emergence of broadcast consumption, and recent works on the Psychological Continuum Model (e.g., Funk et al., 2016 ) and sport experience design ( Funk, 2017 ) that recognize that fan avidity might be expressed in ways other than
James Du, Heather Kennedy, Jeffrey D. James, and Daniel C. Funk
outcomes (e.g., repeat consumption intentions). Finally, future research should further explore how PSEs can optimize a joyful participant experience by enhancing business to customer interactions within the Sport Experience Design framework ( Funk, 2017 ). For example, future research could benefit from
Daniel C. Funk
). Blessed are the gatekeepers: A longitudinal study of the editorial boards of the accounting review . Issues in Accounting Education, 24 , 299 – 318 . 10.2308/iace.2009.24.3.299 Funk , D.C. ( 2017 ). Introducing a sport experience design (SX) framework for sport consumer behaviour research . Sport
Liz Wanless and Michael L. Naraine
– 566 . https://doi.org/10.1123/jsm.2018-0037 Pizzo , A.D. , Baker , B.J. , Jones , G.J. , & Funk , D.C. ( 2020 ). Sport experience design: Wearable fitness technology in the health and fitness industry . Journal of Sport Management, 35, 130 – 143 . https://doi.org/10.1123/jsm.2020
Jue Hou, Xiaoxu Yang, and Elliot Panek
management [Book review] . International Journal of Sport Communication, 11, 141 – 144 . doi:10.1123/ijsc.2017-0112 10.1123/ijsc.2017-0112 Funk , D.C. ( 2017 ). Introducing a sport experience design framework for sport consumer behavior research . Sport Management Review, 20, 145 – 158 . doi:10
Heather Kennedy, Bradley J. Baker, Jeremy S. Jordan, and Daniel C. Funk
.C. ( 2017 ). Introducing a Sport Experience Design (SX) framework for sport consumer behaviour research . Sport Management Review, 20 ( 2 ), 145 – 158 . doi:10.1016/j.smr.2016.11.006 10.1016/j.smr.2016.11.006 Funk , D.C. , Beaton , A. , & Pritchard , M. ( 2011 ). The stage-based development of
George B. Cunningham, Janet S. Fink, and James J. Zhang
://doi.org/10.1080/16184740208721923 10.1080/16184740208721923 Funk , D.C. ( 2017 ). Introducing a sport experience design (SX) framework for sport consumer behaviour research . Sport Management Review, 20 ( 2 ), 145 – 158 . https://doi.org/10.1016/j.smr.2016.11.006 10.1016/j.smr.2016.11.006 Funk , D
Bradley J. Baker, Thilo Kunkel, Jason P. Doyle, Yiran Su, Nataliya Bredikhina, and Rui Biscaia
other considerations . Sport Management Review, 16 ( 1 ), 17 – 21 . https://doi.org/10.1016/j.smr.2011.12.005 10.1016/j.smr.2011.12.005 Funk , D.C. ( 2017 ). Introducing a sport experience design (SX) framework for sport consumer behaviour research . Sport Management Review, 20 ( 2 ), 145
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