The management technique known as Total Quality Management (TQM) has been incorporated into many large business firms, Because TQM is focused on customer satisfaction, sport managers may find its concepts useful for sport organizations.
L. Marlene Mawson
Susan P. Mullane
defines the purpose of her book in the preface—the ascension of sport manager to sport leader in three areas: professionalism, ethics, and social responsibility, or, specifically, what the successful sport manager (leader) must do (professionalism), should do (ethics), and can do (social
Lynley Ingerson and Michael L. Naraine
financially viable and more successful than their near town rivals the Toronto Raptors, Cleveland Cavaliers, and New York Knicks. In order for this franchise to succeed, it needs to attract a talented and innovative group of sport managers that are suitable for the organization and the city of Buffalo
Andrew Rudd, Susan Mullane, and Sharon Stoll
The purpose of this study was to develop an instrument to measure the moral judgments of sport managers called the Moral Judgments of Sport Managers Instrument (MJSMI). More specifically, our intention was to measure moral judgment on a unidimensional level given past research suggesting moral judgment is a unidimensional construct (Hahm, Beller, & Stoll, 1989; Kohlberg, 1984; Piaget, 1932; Rest, 1979, 1986). The MJSMI contains 8 moral dilemmas/stories in the context of sport management. Sport managers respond to the dilemmas on a four-point Likert scale. Three pilot studies were undertaken to develop the MJSMI. Exploratory factor analysis and internal consistency analysis were the primary methods for assaying reliability and validity. Results consistently showed that sport managers’ responses vary depending on the nature of the moral scenario and thus do not indicate a unidimensional construct. The reasons for inconsistent responses are thoroughly discussed.
Noni Zaharia and Anastasios Kaburakis
Collaboration between industry and academia is a subject of great interest to sport management academics and sport industry leaders in the United States. However, there is a lack of research regarding barriers to sport industry–academia collaborations and bridging the gap between sport management research and practitioners. The aim of the study was to explore trends in collaboration barriers among various research involvement levels of U.S. sport firms with sport management academia. Data were gathered from 303 sport managers working for U.S. sport companies. Results indicated several barriers for research collaborations between the U.S. sport industry and academia. Such barriers include transactional barriers, sport industry subsectors, sport organizations’ location, and age and education level of respondents.
Sun J. Kang, Jae-Pil Ha, and Marion E. Hambrick
The popularity of smartphones has led to the creation of sport-related mobile applications in the areas of games, fitness, information, and events for sport consumers. The main purpose of this study was to examine why college students use sport-related mobile applications and what benefits they received from their usage. The study employed the Motivation Scale for Sport Online Consumption and the Technology Acceptance Model to understand this usage in more detail. Using a mixed-method approach, the study revealed that college students identified fanship, convenience, and information as primary motives for using their sport-related mobile applications. For college students who are sport fans, supporting their fanship through these applications represents an important aspect of their lifestyle. Sport managers and sport application developers will benefit from understanding users’ intentions and motives as the market for sport-related applications continues to grow.
Scott R. Jedlicka, Spencer Harris, and Barrie Houlihan
well as the utility of policy analysis for sport managers. In this paper, we revisit the major theoretical and methodological contributions to sport policy research and integrate these approaches to analyze the policy process in relation to the passing of this legislation. To be clear, our approach is
Intuitionism ( Skelton, 2012 ; Twietmeyer, 2020 ). These two branches of deontological ethics offer sport managers ability to analyze moral quandaries with rational consideration for the well-being of stakeholders. Kant’s Categorical Imperative In 1785, German philosopher Immanuel Kant proposed the
Jesse King and Robert Madrigal
sponsorships remains a significant challenge for sport managers ( Pruitt, Cornwell, & Clark, 2004 ; Walraven, Koning, Bijmolt, & Los, 2016 ). In conclusion, it is well established that the perceived fit between sponsor and property is an important driver of sponsorship effectiveness ( Johar & Pham, 1999